|About Us This web site is owned and operated by Steven Allen Ltd trading as That Indie Look who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
That Indie Look
Lilford Lodge Farm, Lilford, Nr Oundle, Peterborough, PE8 5SA, United Kingdom.
Phone: 01780 480368
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
Each item has detailed sizing in the description, we recommend that you compare the measurements to a similar garment of your own.
We accept card payments both online and by telephone just give us a call on 01832 273388
Paypal, cheques and postal orders are also accepted. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept online payment of Visa, Maestro, MasterCard and Paypal. We also accept cheque and postal orders made payable to Steven Allen Ltd. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online please contact us on 01832 273388
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Delivery Schedule You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.|
|Back Orders All items listed are vintage unless otherwise stated i.e Deadstock Vintage. Therefore if an item apears as Out of Stock we generally wont be able to get the exact same item again. We try to replienish popular stock with similar items in similar sizes.|
|Tax Charges All prices are inclusive of 20% VAT.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. We will always try to resolve any issues you may have with our products.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01780 480368 (International +44 1780480368) or write to us at That Indie Look, Lilford Lodge Farm, Lilford, Nr Oundle, Peterborough, Northamptonshire, PE8 5SA, UK.|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy HOW TO RETURN THE ITEM|
We ask that you inform us either via email or telephone that you wish to return the goods. When you return the goods it is very important that you include the order number, your details and whether you want an exchange or refund. Without any of this information it will take much longer to process the returned items. Once we have recieved the goods back and logged them onto the system then we will process your refund.
Any goods returned must be in the original condition with tags still attached and returned within 7 working days of receipt.